Terms of Service

These Terms of Service apply to every order, quote and service provided by The Green Room Blooms Pty Ltd (ABN 90 701 910 956), trading as The Green Room Blooms — a florist and floral design studio based in Perth, Western Australia. Last updated: 2 January 2025.

1. About these Terms

By placing an order, accepting a quote, booking a consultation or using thegreenroomblooms.site, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please contact us before placing an order so we can discuss your concerns.

2. Services we provide

The Green Room Blooms designs, creates and delivers fresh floral arrangements and provides floral design services, including:

• bespoke bouquets and arrangements for everyday gifting and occasions;
• wedding and event florals, including installations and styling;
• corporate and office arrangements and fortnightly or monthly subscriptions;
• sympathy and funeral florals; and
• floral workshops and consultations.

All orders are subject to availability of flowers, materials and delivery windows, and are confirmed by us after we receive your order or accepted quote.

3. Quotes

Quotes prepared by us are valid for 14 days from the date of issue unless the quote states otherwise. All prices are quoted in Australian dollars (AUD) and include GST where applicable. A quote is not a binding booking until we confirm it in writing and any required deposit has been received.

4. Orders and payment

Payment must be received in full before standard orders are prepared and delivered, unless we agree to other arrangements in writing. For wedding and event bookings, a deposit of 50% of the quoted price is required to secure your date, with the balance due no later than 14 days before the event. We accept the payment methods listed at checkout or on your invoice. We do not store your card details on our website.

5. Changes and cancellations

Because flowers are fresh, perishable and often purchased to order, the following conditions apply:

• Standard orders may be cancelled or amended for a full refund up to 48 hours before the scheduled delivery. Cancellations within 48 hours may attract a fee covering flowers and materials already committed.
• Wedding and event bookings: cancellation fees scale according to the notice given and the materials, labour and venue commitments already made, as set out in your quote. Deposits may be non-refundable where costs have been incurred.
• Requests to change card messages, delivery addresses or recipient details should be made as early as possible and no later than 24 hours before delivery.

Nothing in this section limits your rights under the Australian Consumer Law.

6. Delivery and risk

We deliver across metropolitan Perth — see our delivery areas page for current coverage. Delivery windows and timeframes are estimates only and may be affected by traffic, weather and seasonal demand. Risk in the flowers passes to you on delivery to the address provided or on collection from our studio. Please ensure delivery details, including any access instructions for apartments, secure buildings and business addresses, are accurate; redelivery may attract an additional fee. Where no one is available to receive an order and no safe place has been arranged, we may leave the arrangement in a shaded, protected location where it is reasonable to do so.

7. Fresh flowers and substitutions

Flowers are natural products and vary in colour, size and availability. Where a specific bloom pictured or quoted is unavailable due to season, weather or supply, we will substitute it with flowers of equal or greater value, in keeping with the style and palette of your chosen design. Photographs on this website are representative of our style; every arrangement is individually made and will vary. Colours may appear slightly different on your screen.

8. Care of your flowers

Every order includes care guidance, such as trimming stems, changing water regularly and keeping arrangements away from direct sun, heat and fruit. Given the perishable nature of fresh flowers, vase life varies by variety and conditions, and we cannot guarantee a particular lifespan. This does not affect the consumer guarantees described below.

9. Website content and intellectual property

All content on this website — including text, photographs, floral designs and branding — is owned by or licensed to The Green Room Blooms Pty Ltd and is protected by Australian and international copyright law. You may not reproduce, adapt or distribute our content or designs without our prior written permission. Photographs of arrangements we have created remain our property, although you are welcome to share images of your own order for personal, non-commercial purposes with attribution.

10. Australian Consumer Law and your rights

Nothing in these Terms excludes, restricts or modifies any rights you have under the Australian Consumer Law set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth), including the consumer guarantees that apply to the goods and services we supply.

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. For goods, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. For minor failures with a service, we may, at our option, supply the service again or pay for it to be supplied again.

If you believe an order has not met these guarantees, please contact us with your order details and photographs where relevant, and we will work with you to resolve the matter promptly.

11. Limitation of liability

To the fullest extent permitted by law, our liability arising out of or in connection with these Terms is limited, at our option, to resupplying the relevant goods or services or paying the cost of having them resupplied. We are not liable for indirect or consequential loss, except where such liability cannot be excluded under the Australian Consumer Law or any other applicable law.

12. Events outside our control

We will always do our best to fulfil every order, but we are not liable for delay or failure to perform where caused by events beyond our reasonable control, including severe weather, natural disasters, supply chain interruptions, industrial action, public health orders or other emergencies. Where an event outside our control affects your order, we will contact you as soon as practicable to arrange alternatives, a rescheduled delivery or a refund for any undelivered order.

13. Privacy

We handle personal information in accordance with our Privacy Policy. We collect only the information needed to fulfil your order — such as names, delivery addresses, contact details and card messages — and we never sell your personal information.

14. Changes to these Terms

We may update these Terms from time to time. The version published on this page at the time of your order applies to that order. Material changes will be highlighted on this page with a revised last-updated date.

15. Governing law

These Terms are governed by the laws of Western Australia and the Commonwealth of Australia. You and we submit to the jurisdiction of the courts of Western Australia.

16. Contact us

The Green Room Blooms Pty Ltd · ABN 90 701 910 956 · Perth, WA.

For questions about these Terms, an order or a quote, please email ceo@thegreenroomblooms.site or use our contact page. We prefer email so we can keep a clear written record of your enquiry, and we aim to respond within two business days. To request a new order or a tailored floral quote, visit our quote page.